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The differences between a good and great Mortgage Broker


Choosing a mortgage broker is an important decision when navigating the complex world of home loans. While it is easy to find a good mortgage broker, the real value lies in finding a great one. In this blog post, we will explore the distinguishing qualities that separate a good mortgage broker from a truly exceptional one, as well as how the team at Neptune Finance Australia operate to set themselves apart from other brokers.

1. Accessibility: Availability Matters

A great mortgage broker understands the significance of prompt communication. Unlike a good broker, great brokers are consistently available to address any queries or concerns that may arise during the loan application process. By ensuring their accessibility, they provide an added layer of support, establishing trust with their clients.

2. Up-to-Date Industry Knowledge

The mortgage industry is constantly evolving, with new trends, rates, and policies introduced regularly. A great mortgage broker stays well-informed of these market changes, allowing them to provide their clients with accurate and up-to-date advice. By staying ahead of the curve, they can identify the best loan options for their clients' individual needs.

3. Strong Relationships with Lenders

A good mortgage broker has connections with lenders, but a great broker goes above and beyond to cultivate strong relationships with multiple lenders. By nurturing these connections, they can secure better deals, more favorable terms, and expedited loan processing for their clients. Their developed rapport ensures access to a wider array of loan options.

4. Proactive Communication Post-Settlement

Unlike good mortgage brokers, great brokers understand the importance of long-term relationships with their clients. After the loan is settled, they proactively stay in touch, providing ongoing support and guidance. They keep their clients aware of new opportunities, refinancing options, or changes in the industry that may benefit their clients' financial situations.

5. Client's Interests Always Come First

A good mortgage broker aims to find a suitable loan for their clients, but a great broker prioritizes the client's best interests above all else. They take the time to understand their clients' financial goals, lifestyle, and unique circumstances. Armed with this knowledge, they can tailor loan options that align with their clients' needs while minimizing potential risks.

6. Repeat and Referral Business

Repeat and referral business is a clear indicator of a great mortgage broker. While good brokers might receive occasional referrals, great brokers build lasting relationships that result in consistent referrals and repeat business. These recommendations speak volumes about the exceptional service and satisfaction they provide their clients.

7. Respectful Treatment of Referral Partners

Great mortgage brokers understand the importance of mutual respect in professional relationships. When referral partners recommend their services, they reciprocate this trust by treating them with respect and professionalism. This approach fosters a collaborative and supportive atmosphere within the industry and further enhances their ability to serve clients effectively.

While a good mortgage broker can meet your home loan needs, a great mortgage broker will exceed your expectations consistently. By being accessible, knowledgeable, and focused on the client's best interests, great brokers nurture long-term relationships, generate repeat business, and build a network of trusted referral partners. When choosing a mortgage broker, it's vital to look for these distinguishing qualities to ensure an exceptional experience.


The Neptune Finance Australia Difference

When it comes to the way we handle our clients and referral partners, the team at Neptune Finance always endeavour to go above and beyond all expectations. This includes simple disciplines such as:

  • Always getting back to a missed call within 2 hours.

  • Flexible client meeting arrangements - you can come to us, we can come to you, we can meet somewhere in between or even catch up on Zoom!

  • Maintaining strong lender relationships to assist in getting the best outcomes for our clients.

  • Fast loan submissions and proactive customer/bank follow up.

  • Ability to engage with your real estate agent/land developer to manage the expectations around finance approval and settlement dates.

  • Proactive post-settlement follow up to continually review your loan suitability - we want our clients to become a 'Neptune Customer For Life!'

***For an obligation free review of your home loan situation (or even if you want some information on getting into your first home), head to our Booking Page HERE to set up a time to chat with our director, Chris Herbert.***



As Always - the information in this blog post is general only and shouldn't be constituted as advice. Your complete financial situation will need to be assessed before acceptance of any proposal or product.


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